Instagram / Meta Data Deletion.

When you connect an Instagram or Facebook (Meta) account to VenueX, we receive only the information needed to provide our services, which may include:

• Your Instagram or Facebook business account profile information (account name and ID).
• Direct messages and inquiries sent to your connected account, so VenueX can help you respond.
• Basic engagement metadata associated with those conversations.

We do not access your personal feed, passwords, or any data unrelated to the messaging and account features that power VenueX.

The fastest way to remove your Meta data from VenueX is to disconnect your account:

1. Log in to VenueX at app.venuexai.com.
2. Open Settings and go to Integrations / Connected Accounts.
3. Find your Instagram or Facebook connection and click Disconnect.
4. Confirm the deletion prompt. Disconnecting removes the connection and deletes the Meta data associated with it.

You can also request deletion by contacting our support team at ai@venuex.com. Please include:

• The email address associated with your VenueX account.
• The Instagram or Facebook account you want disconnected and deleted (account name or ID).

Use the subject line Data Deletion Request so we can process it without delay. We will confirm by email once deletion is complete.

• Immediate: The Meta connection is revoked, and VenueX can no longer access the account.
• Within 30 days: All Instagram/Meta data we received is permanently deleted from our systems and backups.
• Confirmation: We send you a written confirmation that the deletion is complete.

Some records may be retained where required by law (for example, billing or tax records). These are kept only as long as legally necessary and are not used for any other purpose.

Disconnecting inside VenueX revokes our access, but you can also revoke it directly from Meta:

1. Go to your Facebook Settings → Business Integrations (or Instagram → Settings → Website permissions).
2. Select VenueX and choose Remove.
3. This immediately revokes VenueX's access tokens for your account.

For questions about how Meta handles your data, review Meta's own privacy policy.

To request deletion of other data tied to your VenueX account (for example, your Google-connected inbox data), see our Privacy Policy or email us at ai@venuex.com.

Questions about data deletion? Contact us at ai@venuex.com.